New

Business Services Specialist I

Georgia State University
$35,600 - $42,700
tuition assistance
United States, Georgia, Atlanta
1 Park Place (Show on map)
Oct 19, 2026
Description : Business Services Specialist I University Business Services (UBS) Georgia State University University Business Services (UBS) is a centralized department within the Division of Finance and Administration dedicated to delivering efficient, customer-focused administrative and financial services to the university community. As part of the Streamlined Personalized Administrative Services Experience (SPASE) initiative, UBS serves as a one-stop service center supporting students, faculty, staff, and campus partners. UBS integrates key front-facing services including cashiering, parking and transportation support, PantherCard and PantherCash services, onboarding assistance, and payroll support. The department is committed to providing accurate, timely, and consistent service delivery while upholding strong financial controls, regulatory compliance, and a high standard of customer experience. Through a collaborative, team-based approach and a structured career ladder, University Business Services promotes operational excellence, cross-functional expertise, and professional growth, ensuring the university community receives streamlined and responsive support across essential administrative services. We are seeking qualified candidates for the position of Business Services Specialist I, an entry-level front-line role responsible for delivering in-person and virtual customer service across multiple campus locations and service channels. WHAT MAKES GSU A GREAT PLACE? Generous benefits, including health, dental, vision, tuition assistance, retirement, etc. A knowledge-sharing organization that works collaboratively with diverse partners. Professional development opportunity and mentorship. A rapidly growing center within an academic setting. WHAT WILL YOU DO: This position performs administrative, financial, and operational support functions across key service areas including cashiering, PantherCard operations, parking, onboarding support, and payroll-related inquires. In addition to customer service responsibilities, this role supports daily financial operations by processing transactions, preparing deposits, performing basic reconciliations, and assisting with routine financial and operational tasks in accordance with established procedures. The Business Services Specialist I ensures accurate transaction processing, responds to routine and moderately complex service inquiries, and escalates non-routine issues to appropriate staff. This role operates within established guidelines while maintaining a professional, customer-focused environment for students, faculty, staff, and visitors. DUTIES AND RESPONSIBILITIES INCLUDE: Customer Service Delivery (40%): Provide in-person and virtual customer service to university community members and visitors regarding Finance and Administration services, including cashiering, parking, campus ID card, onboarding, and payroll. Receive, research, and respond to routine and moderately complex inquiries using established procedures. Document and track service requests using a customer service management system and escalate non-routine issues as appropriate. Cashiering Operations (15%): Receive and process payments, departmental deposits, petty cash, and imprest fund transactions, adhering to cash handling and credit card processing procedures. Prepare daily bank deposits, balance and reconcile cash drawers, and secure transfer of deposits via armored transport and bank remote deposit. Daily reconciliations of ERP systems and online student payments. Accurately create basic journal entries. Assist in resolving discrepancies between accounting ledger and bank account. PantherCard/PantherCash Operations (15%): Operate ID systems to issue and update faculty, staff, students, and affiliate ID cards via stationery and mobile equipment. Process PantherCash deposits and refunds and maintain and service PantherCash kiosks. Conduct monthly inventory of card stock and other supplies. Parking Services Operations (10%): Process parking permit sales and registrations, event parking setups, payroll deductions, citation payments, and transit pass sales. Provide basic information on parking policies and procedures. Process journal entries to book visitor parking charges. Calculate and invoice customers for validated parking garage charges. Complete deposit for parking credit card receipts. Review and reconcile private parking invoices to payroll deduction report. Payroll Support (10%): Respond to basic payroll inquiries and general information. Support the Payroll Office by gathering data for issue resolution and facilitating escalations for payroll personnel review. Onboarding Support (5%): Accept and review hiring documents and answer basic questions related to the onboarding process. Escalate more complex or policy-related inquiries. Other Duties (5%): Perform other related duties as assigned in support of departmental operations. Please Note: We are hiring for four positions that will be assigned to one of the following campuses: Atlanta, Clarkston, or Newton. Disclaimer : This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor. Qualifications : Minimum Hiring Requirements: High school diploma or GED and two (2) years of customer service, administrative, cashiering, or office experience; or a combination of education and related experience. Preferred Requirements: Ability to follow established policies, procedures, and guidelines to complete assigned tasks. Demonstrated ability to provide customer service in a high-volume environment. Ability to perform basic financial transactions with accuracy and attention to detail. Effective oral and written communication skills. Experience in a higher education, public sector, or shared services environment. Experience processing financial transactions, cashiering, or accounts receivable activities. Familiarity with customer service or case management systems (e.g., ServiceNow or similar platforms). Experience using ID card systems, parking systems, or similar operational platforms. Ability to manage multiple tasks in a fast-paced, customer-facing environment. Working knowledge of Microsoft Office applications or similar tools. Salary offers will be determined based on the candidate's qualifications in relation to the Minimum Hiring Standards. Candidates earlier in their careers are typically offered salaries closer to the minimum of the hiring range, while those with more advanced or relevant experience may be considered for compensation at or above the hiring range. Department : University Business Services Shift : 8:30AM - 5:15PM Salary : $35,600 - $42,700 FLSA Status : Non-Exempt Job Type : Full Time (Benefits Eligible) Job Posting : 10/19/26, 1:44:13 PM Closing Date : 11/03/26, 4:59:00 AM Special Instructions : To be fully considered for this position all candidates at the time of submission must provide the following documents: A complete and accurate GSU application Resume Cover Letter (highly recommended, but not required) Georgia State University Values COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents USG Core Value Statement The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Equal Employment Opportunity Georgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual's race, color, religion, sex, national origin, age, disability,, genetic information, or protected veteran status. Background Check Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record. Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students' and employees' safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office. Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires. Georgia State University prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status.