New 
Customer Service Support Intermediate
 Spectraforce Technologies | |
remote work
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 United States, Arizona, Tempe | |
 Oct 19, 2026 | |
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Title: Customer Service Support Intermediate
Duration: 12 months Location: Remote role Responsibilities Employee must have the maturity and professionalism to be able to work from home, unsupervised, without distractions. Must have access to stable, consistent internet service or satellite service. Must have the ability to work any schedule. We are currently looking for employees for 2nd or 3rd shifts with weekends. We are a 24/7 operation. Qualifications Please see the job description for additional details...must be able to write cohesive emails and notes. Written Communication and grammar are critical to this role as employees may be assigned to the Chat queue. Must have solid computer skills ( MS Office, CRM's i.e. Salesforce, Maintenance connection... Must have internet access @ 50mbps (non-negotiable) and home office furniture, a desk large enough to hold two 25" monitors, and an ergonomically correct chair. We will provide all other equipment including a laptop... Applicant must be able to work any shift including Sat/Sun. Will work Mon-Fri- 730 am 4pm during the first week of training and possibly the second week of mentoring. We are currently looking for someone that can work 2nd or 3rd shifts, to include weekends. This will be Arizona time zone. We are a 24/7 support center. Sometimes shifts offered may be a 4 X 10. Employees may take upwards of 70 calls per day as well as make a similar number of outbound calls, emails, and chats. Our client base is diverse, serving cities & municipalities, facilities, alarms dispatching and manufacturing, and sanitation, wastewater & citizen water requests. This is a full-time work-at-home position. Comments/Special Instructions Please see the job description for additional details...must be able to write cohesive emails and notes. Written Communication and grammar are critical to this role as employees may be assigned to the Chat queue. Must have a clear, steady speaking voice and accuracy and attention to detail a must...Customer Service skills a MUST, handling difficult callers, utilizing de-escalation skills. Team player, able to professionally communicate with clients, peers, and management equally and with respect. Must have stable and consistent internet access @ 50mbps and a desk large enough to hold two 25" monitors, and an ergonomically correct chair. We will provide all other equipment. | |