Manager - Compliance

Principal Duties and Responsibilities:

• Build guest and team member positive relations
• Participates and conducts departmental meetings.
• Ensure consistent high-quality service to all our team members and guests.
• Set and maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests.
• Assists and advises Company personnel, as necessary, to assure the successful compliance of internal controls and standard operating procedures.
• Develop, implement, and maintain internal controls, standard operating procedures and regulation for state and federal agencies.
• Correspond and communicate with state regulators.
• Review regulatory and compliance activities as well as perform audit follow ups.
• Provide advice, assistance and follow-up on company policies, procedures, and documentation.
• Assists and advises Company personnel, as necessary, to assure the successful compliance of internal controls and standard operating procedures.
• Track and complete all government reporting.
• Manage escalated guest service issues appropriately and discreetly.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Communicates pertinent information to senior staff, surveillance, or other necessary team members that is important to the operation of the casino.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
• Ensure satisfaction to guests.
• Follow lawful directions from supervisors.
• Uphold the company's non-disclosure and confidentiality policies and agreements.
• Interact well with others and be a positive influence on team member morale.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.

WORKING ENVIRONMENT & PHYSICAL EFFORTS:

• The hospitality industry is a 24 Hour 365-day operation.
• This position will primarily be indoors under controlled temperatures.
• Occasional exposure to outdoor climates
• Occasional: standing, walking, and lifting up to 25 pounds
• Frequent: sitting, kneeling, reaching, pulling, pushing, and with repetitive movement of fingers, legs, arms, and hands
• Speech and Vision abilities are required.
  
  

  Target Compensation Range:

  
  
  
  
  • $58,000 - $59,740 yearly salary
  
  
  
  
  

  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

  
  

Gaming industry experience is preferred. (preferred)
Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company. (preferred)
Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills (preferred)
2 to 5 years' experience in compliance, regulatory or analytical, preferred (preferred)
4-year degree in a related field or related work experience preferred (preferred)
A high school diploma or GED equivalent, required (preferred)