Patient IQ Support Specialist

The School of Medicine - Department of Orthopaedic Surgery

The School of Medicine - Department of Orthopaedic Surgery is seeking a highly motivated, engaged, and committed Patient IQ Support Specialist who is interested in joining a fast-paced, highly productive team.

Our Orthopaedic service talent teams include: Attending Physicians, Fellow/Resident Physicians, Extender Practitioners, Nurses, ATC/OTCs, Clinical Administrative Coordinators, Research Faculty, Research Technical Teams, and Students. Our clinicians have clinical locations in Columbia, Jefferson City, Boonville, Liberty, and Springfield. The ideal candidate will play an instrumental role in the success of sustaining our department's mission: advance the clinical, research and teaching components of Orthopaedic Surgery at the University of Missouri.

This position will partner with departmental staff to support the overall culture and advancement of the Missouri Orthopaedic Institute and C3 Orthopaedics Initiative (Comprehensive, Cutting Edge, Caring Culture), which fosters a fast learning and continuously improving organization to further our mission.

We are looking for someone with the following characteristics, which complement our culture and work environment:

1. Highly engaged and described as proactive and self-determined.
2. Positive attitude, personable with a desire for close and collaborative working relationships.
3. Thrive in a fast-paced environment and who will be flexible and problem-solve in real time.
4. Highly organized who is detail oriented.

Position overview:

* Exhibit exceptional customer service skills and positive attitude related to PIQ platform and use of the platform in the clinic
* High comfort level navigating and teaching electronic data entry on tablets and computers
* Understanding of medical terminology and processes
* Provide clinic staff, physicians and patient PIQ support
* Assist Patient Service Representatives with iPad management and retrieval of clipboards from clinic teams
* Assist patients with iPad management when utilizing self-check-in process
* Call patients prior to clinic visit to encourage form completion
* Troubleshoot logistical issues related to iPads and the PIQ platform and ensure appropriate resources are deployed for timely resolution
* Engage in weekly communications with direct supervisor and assigned staff/faculty members
* Collaborate with other clinical and support staff in ensuring the patients get the help they need and that there is harmony within the clinic.

Typically, 8:00am - 5:00pm, Monday through Friday with the ability to be flexible when needs arise

High school diploma or equivalent and at least 5 years of experience from which comparable knowledge and skills can be acquired is necessary.

Hiring Range: $14.51 - $19.31 per hour
Grade: GGS-006
University Title: OFFICE SUPPORT ASSISTANT IV
Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

In addition to filling out the online application please provide a resume.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Values Commitment

We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call the Director of Employee and Labor Relations at 573-882-2146.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.