Program Mgr - Crisis Services

Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

Under the administrative and clinical supervision of the Director of Crisis Services, the Program Manager of Crisis Services consistently demonstrates a high-level clinical performance, leadership, organizational skills, and abilities promoting a departmental culture of excellence. The Program Manager of Crisis Services, is responsible for providing operational oversight for assigned team members and the services they provide.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Supervision of Crisis Care Consultants and Certified Peer Specialist.
• Compliance with annual KPI evaluations and Catalytic Coaching.
• Monitors and updated Crisis Care clinical and administrative policies and procedures.
• Demonstrates high-level clinical knowledge and skill in providing telephonic, electronic, and chat-based clinical screenings/assessments and crisis intervention.
• Demonstrates the ability to effectively and efficiently obtain all information (i.e. demographics and clinical information) for accurate documentation in the electronic database.
• Meets the ethical and clinical standards in compliance with accrediting bodies.
• Promotes a departmental culture of cooperation and collaboration with other cross-functional departments, community agencies, hospitals, mental health consumers, and the public at large.
• Attends team meetings, in-service trainings, supervision, and other quality assurance trainings.
• Provides operational oversight of Crisis Care call and follow-up services, web-based services, and staff.
• Monitors crisis call and follow-up access standards and reporting. Responsible for reporting any staff or program concerns/issues to Director of Crisis Services.
• Assists in planning staff meetings, staff trainings, and staff development functions.
• Assists in orientation, operational and clinical training of new clinical staff.
• Responsible for completing clinical and operational supervision/training of staff as assigned.
• Assists in administrative tasks as needed.
• Serves as AAS Certification Exam proctor for clinical staff

KNOWLEDGE, SKILLS & ABILITIES

• Responsive to clinical supervision and supervisory guidance.
• Ability to cultivate and work within a positive team environment.
• Excellent verbal and written communication skills.
• Excellent computer and typing skills.

QUALIFICATIONS

Education Level

Master's degree in a related field of counseling, psychology, or social work, Professional License preferred. 1-3 years of experience as a Mental Health Counselor providing clinical screenings, crisis intervention services, or conducting clinical intake assessments. Responsive to clinical supervision and supervisory guidance. Ability to cultivate and work within a positive team environment. Excellent verbal and written communication skills. Excellent computer and typing skills.

Years of Experience

One to three years of experience as a Mental Health Counselor providing clinical screenings, crisis intervention services, or conducting clinical intake assessments.

Certification/Licensure

PHYSICAL REQUIREMENTS

Standing - 10%

Sitting - 90%

Squatting - Occasional

Kneeling - Occasional

Bending - Occasional

Driving - Occasional

Lifting - Occasional

Time Type:

Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our beliefs toward diversity and inclusion.

Our approach to diversity is simple-it's about embracing everyone. Together, we continue to develop an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our employees. It powers our innovation and connects us closer to each other, to our clients and the communities we serve. We strive to create a workplace that reflects the growing world around us, and where everyone feels empowered, safe and welcomed.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.