Program Manager SUD Operations (Emergency Medicine Grants)

Exemption Status:

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

1. Manage the day-to-day operations of the SUD program, ensuring effective service delivery.

2. Evaluates opportunities to increase the efficiency of the reporting and operations with a willingness to try new approaches.

3. Develop and implement operational policies and procedures to enhance program efficiency and effectiveness.

4. Monitors, tracks, and reports required data and metrics to the Department of Public Health (DPH).

5. Continuously monitors program performance, updates dashboards to reflect the latest data and insights and identifies areas for improvement and implementing data-driven solutions to enhance outcomes.

6. Assist in the development and management of the program budget, ensuring optimal use of resources.

7. Manages relationships with organizations and team members delivering substance use disorder treatment and services, working collaboratively to advance the program, making every effort to meet established goals.

8. Establishes and maintains strong working relationship with internal and external partners - serving as a representative of UMass Memorial Health adhering to the highest professional standards, mission and values, and PHI requirements.

9. Leads process discovery sessions to define operation definitions for data and identify stakeholder's requirements for work in an ambiguous, constantly changing environment.

10. Prepares reports for internal and external stakeholder groups and validates the work in a way that can be easily understood.

11. Records and maintains tracking mechanisms and documentation supporting high quality hand-offs and reporting.

12. Participates in grant writing and program development activities for the service. 13. Documents in DPH reporting system, electronic health record system, and Excel as required.

II. Position Qualifications:

License/Certification/Education:

Required:
1. Master's Degree in Human Services or equivalent.
2. Must be license eligible upon hire (LICSW, LISW, or LMHC). If not licensed upon hire, employee must obtain LICSW or LICW license within 18 months of hire or will be subject to termination. If not licensed upon hire, employee must obtain LMHC license within 24 months of hire or will be subject to termination.

Preferred:
1. LCSW, LICSW, or LMHC licensure.

Experience/Skills:

Required:

1. Minimum of 5 years of experience in healthcare operations management or administration, preferably in an emergency medicine, behavioral health, or SUD setting. 2. Knowledge of healthcare operations and systems.

3. Ability to adapt to changes in healthcare delivery at local and systems level.

4. Strong organizational and time management abilities.

5. Outstanding interpersonal skills and ability to communicate in a courteous, pleasant, and professional manner with patients and families, public, staff members, and other organizational leaders. Ability to motivate a diverse team and maintain positive working relationships.

6. Demonstrated ability to work independently, manage multiple projects and prioritize in a fast-paced environment.

7. Proficiency with Microsoft Office applications (i.e., MS Word, Excel, Access, Outlook) and web browsers.

Preferred:

1. Knowledge of regulatory requirements and accreditation standards related to SUD treatment.

2. Previous experience in community health (or customer service).

3. Experience in working and managing data, including IS analysis, cleaning, validation, data tracking, reporting, and data entry. Experience with utilizing data analytics to drive decision-making and optimization. Understanding and practical use of project management best practices.

4. Proficient in data analysis, budgeting, and reporting.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.