Support Assistant III -Enrollment Services (Bi-Lingual in Spanish Preferred)

We are here for life's journey.
Where is your life journey taking you?

Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all:

Humanity in action, Triumph in hardship, Transformation in health.

Department

Job Summary

Under general supervision, provides support to the Enrollment Services department including data entry into the State CBMS system and Denver Health systems. Scan all incoming mail into appropriate email inboxes for Enrollment Specialists to update client medical assistance cases. Send out returned client correspondence to appropriate address. Provide customer service to enrollment clients, including answering questions regarding program requirements and documentation needed to enroll into the appropriate programs.

Essential Functions:

• Promotes positive interpersonal relationships with fellow employees, physicians, patients and visitors. Treats all individuals with courtesy, dignity, empathy, and respect; consistently displays courteous and respectful verbal and non-verbal communications. (10%)
• Scans all documents received via email, fax, walk-in, and mail into Onbase system. (10%)
• Makes outgoing calls to clients to verify addresses. (10%)
• Collects case files in response to internal and external audit requests. (10%)
• Compiles and completes various reports. (10%)
• Research client data in State CBMS system as well as entering case comments. (10%)
• Completes all duties and responsibilities in a non-discriminatory manner regardless of age group(s), cultures, religions, gender, race, and sexual orientation of the patients/clients to whom service is being provided. (10%)
• Attends all department related meetings, trainings, and coaching. (10%)
• Complies with and demonstrates support for the vision, mission, and values of Denver Health. Supports and adheres to the Denver Health Code of Conduct. (10%)
• Maintains a professional appearance in accordance with the Denver Health Dress Code policy. (5%)
• Maintains regular and predictable attendance in accordance with the Denver Health Attendance policy. (5%)

Education:

• High School Diploma or GED Required

Work Experience:

• 1-3 years of experience with customer service Required

Knowledge, Skills and Abilities:

• Knowledge of medical and/or public assistance programs including Medicaid, CHP+, CICP, DFAP, and Connect of Health Colorado health plans.
• Knowledge of the eligibility determination system CBMS.
• Skilled in analytical thinking, problem solving, and process improvement.
• Skilled in providing excellent customer service.
• Ability to communicate orally and in writing in a thorough, clear, and professional manner.
• Ability to simultaneously coordinate and manage several functions, programs, and tasks in various stages of completion.
• Ability to consistently implement program, department and organizational policies and procedures.
• Ability to work well in teams and independently to get projects done, and to work with those at all levels of the organization.
• Ability to adapt to change.
• Bilingual preferred
• Proficient in Microsoft Word, Excel, and Outlook.
• Knowledge of CBMS and Epic systems.

Shift

Work Type

Salary

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.

As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).

Denver Health values the unique ideas, talents and contributions reflective of the needs of our community. For more about our commitment to diversity visit: https://www.denverhealth.org/for-professionals/careers/diversity-and-inclusion

Applicants will be considered until the position is filled.